Compliance is the foundation, not a feature.
Collections is a regulated business. Meridian treats consumer protection as core infrastructure — enforced automatically on every action, so it never depends on someone remembering the rule.
Suppression on every send
Before any email or text goes out, Meridian checks it against your Do-Not-Contact and suppression lists. Suppressed contacts are never messaged — by construction, not by policy.
Opt-outs honored automatically
Consumers can opt out at any time. Opt-outs are permanent and enforced across every channel, so a request is respected everywhere the moment it's made.
Per-account consent tracking
Consent for email, text, and calls is recorded on each account and respected on every attempt — with a clear record of what the consumer agreed to.
Complete audit trail
Every communication and account action is logged — who did what, when, and to whom — so you can answer any question a client, auditor, or regulator asks.
Approved offers only
Settlements and payment plans stay inside the parameters your clients approve — with manager guardrails on anything that needs a second set of eyes.
Secure by design
Sensitive consumer data is encrypted, secrets are protected at rest, and access is role-based — so people only ever see what their job requires.
Do the right thing, and prove it.
When compliance is enforced by the software itself, your collectors can focus on working accounts — and you can show a clean, complete record whenever it's asked for. That's better for consumers, better for your clients, and better for your agency's reputation.